Apple Store FTW
Here’s the difference between an Apple Store and an Authorized Mac Reseller:
Authorized Mac Reseller: Has had this unit in its hands three times, has never fixed the underlying problems, never returns my calls, and takes 7-10 days to fix the unit.
Apple Store: I visited the Genius Bar yesterday, we looked together at the issue, they agreed that the unit was kaput, said it’d be 4-5 days … then went and looked to see if they had the part in the back. They did. Tonight? I get a phone call just before closing, telling me that the unit’s fixed, and they’ve run unit tests, and everything seems to be okay. On a holiday weekend, and they called me.
Yeah, they’re getting my return business.
Posted July 6th, 2008 in Apple and Macs by Geof F. Morris.
Even though the place reeks of smugness, it’s a pretty awesome store.
July 6th, 2008 at 21:33Yeah, but smugness is part of the Apple brand.
I have never seen as many people having fun at a retail emporium as I have in Apple Stores.
July 6th, 2008 at 21:39Yup. That’s why I drive past two “authorized resellers” to hit a real Apple store. The smugness and the chaos are part of the experience. Of course, I think I’m addicted to Apple Smug(tm) and I need a hit every now and then to make sure I don’t associate with (shudder) PC users.
July 15th, 2008 at 16:30I don’t think less of PC users. They’ve made choices for their own reasons—not ones I agree with, but hey.
July 15th, 2008 at 17:00