Laridian Gets My Respect
Let me just quote their awesome email:
Dear Geoffrey:
We hope you are still enjoying MyBible on your Palm OS device. But it’s been so long since we’ve heard from you we need to ask a question! Do you still want to receive our emails?
We try to keep you informed regularly with update/upgrade information and other special offers on MyBible and related software. Yet we don’t want to bother you with unwanted emails.
To continue receiving our emails, just reply to this email but change the subject line to SUBSCRIBE or send an email to subscribe@laridian.com. If we don’t receive an email from you, we’ll assume you don’t want to receive emails from us.
Thanks!
Craig Rairdin
LaridianP.S. Remember, if we don’t hear from you, you won’t hear from us via email going forward.
See, that’s the way you ought to run a railroad: if someone signs up for a product mailing list after buying from you, stop every once in a while and make sure that they’re still interested. It’s re-opt-in: I had to act to continue to receive email from them!
I acted, purely because I was given the opportunity to do so. They make good products. Laridian? Good company.
You know, I emailed them a while ago about cross-upgrading (palm to windows mobile), and never heard anything back…
May 14th, 2006 at 22:40Well, that’s disappointing.
May 14th, 2006 at 23:09[...] Laridian Gets My Respect +1 [...]
May 14th, 2006 at 23:56Geoff, thanks for the kudos from us here at Laridian. Smiley should email us again at support@laridian.com. We’ll be glad to help!
June 15th, 2006 at 10:47I have a hard time downloading things and prefer to use a CD when available and or possible.
How does an alrady paid client get in touch with a live person at Maridian?
I need sme help but it seems that live people to give a customer a hand is not easy to find.
Just a simple tel. numbe would be grat right now.
I am out about $55 if I can’t get that CD
Regards,
Ernie
July 21st, 2006 at 17:49469-361-6394
Because we sell our products “a la carte” to allow you to create your own custom library of Bibles and reference books, it’s economically unfeasible to ship our software on CD-ROM.
However, getting ahold of a live person is easy. In addition to email, which is answered usually the same day, you can call us at the phone number that is posted all over the site: (319) 378-4940. Normal business hours; central time zone.
We try to encourage people to use our tech support web site and ticket system because it’s much faster to help more people that way. But if you prefer just give us a call.
Craig
July 23rd, 2006 at 21:57