Sending Boudreaux in for Repair
After a long delay and a series of emails this week that have left me really frustrated—story to follow when the repairs are done—I have a reference number to send Boudreaux, my Dell Inspiron 8200, back to the manufacturer for a new laptop. I have to strip the unit down—removing even the HD!—so it won’t get done, but I’ll get it done this weekend so I can get DHL to come pick the unit up.
I might have gotten this done this afternoon—after all, I only put in seven hours on my timesheet this morning—but I’ve gotten wrapped around the axle by a couple different customers and have spent the afternoon gathering engineering drawings for my perusal tomorrow. I’m hoping to only have to bill three or four hours tomorrow.
My previous company had a 50% mortality rate on Dell laptops. We switched to ThinkPads.
The desktops ran like champs though.
July 24th, 2004 at 01:58I will echo that exact comment. Dell laptops seem to have horrible reliability, but Thinkpads are built like tanks. Now, you do pay for that reliability….
July 24th, 2004 at 08:15